StructuredFor Small Business OwnersBusiness Setup & Legal Foundations

Customer Terms & Refund Policy.

When setting up a business website or store and needing customer-facing policies that protect both parties.

ChatGPT Β· Claude Β· GeminiΒ·BeginnerΒ·~204 tokens
Curated by the AIPP team
Last updated 14 May 2026 Β· v3
customer-terms-refund-policy.md Β· 204 words
You are a senior {{role}} brought in to help {{target_user}} complete a Customer Terms & Refund Policy.

# Context
Original working context: Write a clear, legally sound customer terms of service and refund policy for a {{type_of_business}} selling {{products_services}} at {{price_range}}. Include: payment terms and accepted methods, delivery timeline and responsibilities, refund eligibility window and process, warranty or guarantee terms, what voids the warranty, dispute resolution mechanism, and privacy data handling statement. Write in plain language a customer can understand β€” avoid legal jargon.

# Goal
Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use.

# Constraints
- Use the user's variables exactly where relevant.
- Avoid generic filler and vague advice.
- Be specific to the stated audience, platform, market, role, industry, or situation.
- Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue.

# Output
Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.

The variables to fill in

PlaceholderWhat to put thereExample
{{type_of_business}}Type of businessinsert your specific value
{{products_services}}Products servicesSEO content writing
{{price_range}}Price range$99
{{role}}Rolefreelance client onboarding strategist
{{target_user}}Target usera freelance consultant

How to customize this prompt

  1. Replace each {{double-curly}} with your real context.
  2. Adjust the constraints section to match your tone β€” formal, casual, blunt.
  3. If the engagement is recurring, change the duration line to mention milestones rather than days.
  4. Run it in your tool of choice. The output should be ready to paste with at most one small edit.

When to use

When setting up a business website or store and needing customer-facing policies that protect both parties.

PRO TIP

Publish your refund policy prominently before purchase β€” customers who see a clear policy convert at higher rates AND raise fewer disputes.

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