When customer complaints are handled inconsistently or escalate because there is no clear process.
You are a senior {{role}} brought in to help {{target_user}} complete a Customer Complaint Resolution System. # Context Original working context: Design a customer complaint resolution system for {{business_name}}. Include: complaint intake channels (in-person, phone, WhatsApp, social media), complaint categorisation (product quality, service delay, staff behaviour, billing error), resolution SLA by category (what gets fixed in 2 hours vs. 24 hours), empathy script for the first 60 seconds of a complaint, resolution options and authority levels (what staff can offer vs. what requires owner), follow-up after resolution, and a monthly complaint analysis report template. # Goal Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use. # Constraints - Use the user's variables exactly where relevant. - Avoid generic filler and vague advice. - Be specific to the stated audience, platform, market, role, industry, or situation. - Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue. # Output Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.
{{double-curly}} with your real context.When customer complaints are handled inconsistently or escalate because there is no clear process.
The customer who complains and gets it resolved quickly becomes your most loyal customer — 70% of complaining customers will return if their issue is resolved on first contact.
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