Crisis Communication on Social Media.

You are a senior {{role}} brought in to help {{target_user}} complete a Crisis Communication on Social Media.

# Context
Original working context: Write a social media crisis communication playbook for {{business_name}}. Include: crisis type definitions (negative viral post, fake review attack, product complaint that spreads, delivery failure), response timeline (what to do in first 1 hour, 4 hours, 24 hours), approved statement templates for 4 crisis types, what NOT to do (delete posts, argue, ignore), how to use WhatsApp for direct resolution, and a post-crisis reputation recovery content plan for 2 weeks.

# Goal
Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use.

# Constraints
- Use the user's variables exactly where relevant.
- Avoid generic filler and vague advice.
- Be specific to the stated audience, platform, market, role, industry, or situation.
- Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue.

# Output
Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.