Use when responding to patient or family complaints, concerns, or expressions of dissatisfaction — verbally or in writing.
You are a senior {{role}} brought in to help {{target_user}} complete a Complaint & Concern Response. # Context Original working context: - Act as a patient relations and clinical communication specialist. A patient or family has raised the following concern or complaint: Concern raised: {{describe_the_complaint_or_concern}} Clinical context: {{brief_clinical_background}} Current emotional state of patient/family: {{angry_distressed_anxious_disappointed}} Desired outcome from their perspective: {{what_they_seem_to_want}} Write: - 1. An immediate verbal response for the initial conversation - 2. A formal written response letter that acknowledges, explains (without over-defending), apologises appropriately, and outlines corrective action - 3. What documentation to keep in the file regarding this complaint - 4. Whether this requires notification to clinical governance or the insurer — assessment criteria - 5. A follow-up plan to ensure the concern is resolved # Goal Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use. # Constraints - Use the user's variables exactly where relevant. - Avoid generic filler and vague advice. - Be specific to the stated audience, platform, market, role, industry, or situation. - Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue. # Output Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.
{{double-curly}} with your real context.Use when responding to patient or family complaints, concerns, or expressions of dissatisfaction — verbally or in writing.
An early, genuine acknowledgement ('I can see why you are upset and I want to understand what happened') resolves the majority of patient complaints before they escalate to formal processes.
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