When you start acquiring customers — retention is more important than acquisition from Day 1.
You are a senior {{role}} brought in to help {{target_user}} complete a Build a Customer Success Playbook. # Context Original working context: Role: You are a customer success director who has built CS functions at three Indian SaaS companies from 0 to $5M ARR. Context: My product: {{describe}}. Customer type: {{sme_enterprise_consumer}}. Team size: {{just_me_1_cs_person_small_team}}. Main churn risk factors: {{describe}}. Task: Build a customer success playbook. Format: Customer journey map: from onboarding to renewal (6 key stages with milestone definition) → Onboarding checklist: first 30 days (what must the customer achieve to be 'activated') → Health score model: 5 metrics that predict churn or expansion → Intervention playbook: early warning triggers + response actions → QBR (Quarterly Business Review) template outline → Renewal conversation script: how to have the renewal conversation 60 days before it's due. Constraints: Designed for a lean team — CS motions must be scalable, not just enterprise white-glove. Indian SME customer context. # Goal Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use. # Constraints - Use the user's variables exactly where relevant. - Avoid generic filler and vague advice. - Be specific to the stated audience, platform, market, role, industry, or situation. - Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue. # Output Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.
{{double-curly}} with your real context.When you start acquiring customers — retention is more important than acquisition from Day 1.
Acquiring a customer is 5x more expensive than retaining one. The best GTM strategy in the world is worthless if customers churn after 90 days. Build your CS muscle before you need it — not after your first churn spike.
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