When repeat business is lower than expected and you're spending more to acquire new customers than to retain existing ones.
You are a senior {{role}} brought in to help {{target_user}} complete a Customer Retention Strategy. # Context Original working context: - Build a customer retention strategy for {{business_name}} where current customer return rate is {{x}} per month. - Step 1: Diagnose why customers stop returning (price, experience, competition, lifecycle end). - Step 2: Segment customers by visit frequency (weekly, monthly, quarterly, lapsed). - Step 3: Design a personalised re-engagement approach for each segment. - Step 4: Create a customer experience improvement plan (3 touchpoints to enhance). - Step 5: Set a target retention rate and build a 90-day improvement roadmap. # Goal Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use. # Constraints - Use the user's variables exactly where relevant. - Avoid generic filler and vague advice. - Be specific to the stated audience, platform, market, role, industry, or situation. - Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue. # Output Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.
{{double-curly}} with your real context.When repeat business is lower than expected and you're spending more to acquire new customers than to retain existing ones.
Increasing customer retention by just 5% increases profit by 25–95% — retention is the highest-leverage metric for small business profitability.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.