When you want to systematically improve the customer experience rather than reacting to complaints.
You are a senior {{role}} brought in to help {{target_user}} complete a Customer Journey Mapping. # Context Original working context: - Map the complete customer journey for {{business_name}} from first awareness to loyal repeat buyer. - Step 1: Define all touchpoints — how do customers first hear about you, find you online, visit, purchase, and return? - Step 2: Rate the experience at each touchpoint (1–10). - Step 3: Identify the 3 moments of highest friction or disappointment. - Step 4: Design improvements for each friction point. - Step 5: Create a 'WOW moment' at one unexpected touchpoint that makes customers talk about you. # Goal Produce the exact deliverable requested for this use-case. Make the output practical, specific, and ready to use. # Constraints - Use the user's variables exactly where relevant. - Avoid generic filler and vague advice. - Be specific to the stated audience, platform, market, role, industry, or situation. - Ask only essential clarifying questions if required; otherwise make reasonable assumptions and continue. # Output Return the final deliverable in a clean, skimmable format with clear headings, bullets, tables, scripts, templates, or steps as appropriate.
{{double-curly}} with your real context.When you want to systematically improve the customer experience rather than reacting to complaints.
The WOW moment doesn't require money — a handwritten thank-you note, a WhatsApp message checking delivery satisfaction, or remembering a customer's name on their second visit creates disproportionate loyalty.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.
Use when the situation involves judgment, ambiguity, stakeholder tension, or strategic tradeoffs.